29/10/24 email from SP Energy:

Good afternoon,

I’m one of the Social Obligations Coordinators for SP Energy Networks.

We’re looking to engage with as many of our customers as possible, to explain we’re not Scottish Power, we are the network provider SP Energy Networks, so anyone living within southern central Scotland, north west Wales, Merseyside, Cheshire and north Shropshire are our customers.

One of our main reasons we’re looking to engage is to ensure our vulnerable customers are added or updating their detail on the Priority Services Register.  Once added this will ensure that during a power cut that we can tailor the support they need during this period and pro-actively keep them up to date where possible.  I’ve attached the information in the form of a leaflet [click here to view leaflet] on who is applicable to be on the register.  The register applies to households and not the individual, so we can take details for anyone in the residence all under one name (the person filling out the form).

Secondly we are looking to promote our additional services, which all come free of charge.  We’ve partnered with various organisations that will help make customers’ homes as warm and as energy efficient as possible, to help reduce the rising costs of energy.  We can also offer home fire safety checks, offer carers support and also look into income maximisation through benefit checks, this has in some cases led to backdated payments.  I’ve also attached a leaflet [click here to view leaflet] referring to our additional services.

Besides this we will come out to any group with plenty of freebies which include winter packs, powercut light bulbs, torches, chargers etc.

Just to reiterate, all of our services are free, we’re really only looking to be able to reach as many of our customers as possible, we’re mostly doing this through warm spaces, luncheon clubs, coffee mornings, Pantries/Food Banks, drop in sessions/groups, etc.  But we are open to suggestion on any groups that you might feel would also benefit from our support